We support you during daily work with Qguar software, database systems, operating systems and other software. We adapt the scope of our care to meet your expectations.

The solutions developed and implemented by our company are accompanied with a wide range of technical support products. They guarantee quick and efficient reaction on the part of Quantum, but more importantly, they create the ambience of professional care.
A company receiving efficient technical support for its IT products can be sure of a high level of business stability and security, impossible to be reached within the framework of the guarantee alone.

Selection of a support time span

We are perfectly aware of the fact that time is the fundamental key to the rationalization of logistics. For this reason, systems aimed at logistics support must be characterized by an exceptionally high availability coefficient. Consequently, we are able to prepare a technical support and assistance product that meets the needs of an individual client. It means that it is the client who decides about the days and hours of service availability and about the reaction and repair times.

Development and progress tracing

Technical support and assistance cannot be limited only to solving potential problems. It also means active support of the client in developing and extending the implemented system. A technical support team permanently ascribed to a client may support him with counselling assistance and also process reported need for works related to system modifications and extensions. To provide our clients with current information about the progress of works ordered to a support person, Quantum may provide a remote web tool that enables the client (once he receives an access password) to monitor the progress of his order realization on the run.

Selection of a support range

To meet varied requirements of our clients half way, we created several different levels of technical support products, available for particular systems and adjusted to varied levels of clients’ expectations. It is the client who decides to select a particular range of technical support products, corresponding to his specific needs.

Interactive servicing.


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